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Re: SLA ITSM : Email Notif from Processor to Upper Level (4th Level)

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Hi Philips,

 

my version is SAP Solution Manager 7.1 SPS11, yes I gave both Actions at CRM_ORDER.

I already activated both actions, but when I copied to Z actions and put Partner Determination as Message processor also added multiple email at BP belongs to Message Proccessor.

 

system only send email to Message Processor email and did not sent email another email when I added multiple email at BP (Communication)

 

also, I have created 2 Actions for Warning IRT/MPT but it's not working :-(

 

do you any detail guidance about this case?? please share to us

 

thanks

Ghochi


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