Hi Colleen,
I have done all the settings in NWBC ie.
1)Maintained Owners and controllers
2)Assign Owner to Firefighter ID
3)Assign Firefighter ID to firefighter and Controller
I also made a quick check by assigning SAP_ALL to firefighter and it worked for me. It is authorization issue if anybody can specify if any additional authorization objects required for firefighter other than super user role OR for Firefighter ID ?